1) Who we are
This Privacy Policy explains how we process personal data when you browse our website, read the blog, contact us, or book services.
2) Scope and legal bases
We process data under the UK GDPR/UK Data Protection Act on the following legal bases:
- Consent (e.g., analytics cookies, marketing).
- Contract (e.g., pre-contract inquiries and bookings).
- Legitimate interests (e.g., site security, preventing fraud, improving user experience).
- Legal obligations (e.g., taxation and accounting records).
3) Data we collect
Data you provide directly
- Contact details (name, email, phone) and message content submitted via our contact form or email.
- Booking details such as preferred dates, event information, location, and service preferences.
- Any files or references you share (e.g., look inspiration photos).
Data collected automatically
- Usage data and device information (IP address, browser type, pages visited, time on page) for analytics, if enabled.
- Cookies and similar technologies to remember preferences and improve experience (see “Cookies” below).
Data from third parties
- Analytics data from Google Analytics (if consented).
- Aggregated insights from advertising pixels (e.g., Facebook Pixel), used for reach and performance measurement.
4) How we use your data
- To respond to inquiries, provide quotes, and deliver booked services.
- To operate, secure, and improve our website and user experience.
- To perform analytics and measure content performance (only if you consent to analytics cookies).
- To comply with legal and fiscal obligations.
- To send service-related communications. Marketing emails are sent only with your consent and include an opt-out.
5) Cookies
Our cookie bar lets you Accept, Decline, or Customize cookies:
- Strictly necessary: essential for core site functions and consent storage. These run by default.
- Analytics cookies: help us understand traffic and performance. Enabled only with your consent.
- Experience enhancement cookies: improve features and content presentation. Enabled only with your consent.
You can revisit “Cookie preferences” via the cookie bar or by clearing your browser storage. Preferences are saved in your browser’s local storage.
6) Sharing and disclosures
We do not sell your personal data. We may share limited data with trusted processors to operate our website and services, including:
- Hosting and infrastructure providers.
- Analytics providers (e.g., Google Analytics, if enabled).
- Advertising measurement pixels (e.g., Facebook Pixel) for aggregated performance insights.
- Professional advisors and authorities when required by law.
Where processors are located outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.
7) Data retention
- Contact inquiries: typically up to 24 months.
- Booking and transaction records: up to 6 years to meet accounting/legal requirements.
- Analytics data: per vendor defaults and your cookie preferences.
We keep data only as long as necessary for the purposes stated or as required by law.
8) Your rights
Under UK data protection laws, you have the right to:
- Access your personal data and receive a copy.
- Rectify inaccurate or incomplete data.
- Erase data (“right to be forgotten”) in certain cases.
- Restrict or object to processing in certain cases.
- Data portability where applicable.
- Withdraw consent at any time where processing relies on consent.
- Lodge a complaint with the UK ICO (ico.org.uk).
To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request.
9) Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10) Children
Our website and services are not directed to children under 13. If you believe a child provided us with personal data, contact us to remove it.
11) Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review it periodically.
Effective date: 23 September 2025